Wholesale Inquiry

Application Procedure

Thanks for your interest in sharing our products with your customers. We would be glad to speak with you about adding our products to your retail operations. If you are a grocery store, specialty shop, etc. and would like to know how to become an Elba Wholesaler, please send us e-mail ( info@elbaoliva.it ) to request information about our exclusive products. Once we receive your inquiry, we will contact you to find out how we can meet your needs. If you are an existing wholesale customer and need to place an order with us, please call us at 504-321 44 30 or email us. We look forward to speaking with you.

Shipping & Returns

These wholesale shipping estimates apply to orders placed by approved buyers in the Continental United States, but are not guaranteed. Every effort will be made to hold closely to these expected shipping times. However, depending on volume, some orders may ship later. Please contact us if you have a firm date you need products by. We are happy to work with you.

Returns

Exchanges and Replacements of damaged goods

CAREFUL PACKING FOR RETURNS. Regardless of the reason for the return, buyer is required to carefully pack merchandise for return shipping. Elba SRL will replace any items due to damaged in shipping.

Unauthorized returns received by Elba SRL will be refused and returned at the buyer's expense.

EXCHANGES. Exchanges of undamaged goods for different merchandise accepted on a case-by-case basis. It is important that the buyer discuss any priorities they may have about consistency of color or size prior to ordering. We make an effort to accurately describe the level of variation in handmade products so that buyers have a reasonable expectation of consistency.

RETURNS. We do not accept returns on orders. NO REFUNDS. Please make sure your are clear on what items you are purchasing. Feel free to email us for additional photos If you feel an item was damaged or is not the quality shown in the picture please contact us promptly so we may alleviate the problem.

DAMAGED GOODS. Upon receipt of shipment, buyer should immediately inspect goods and make a note of any and all damages and/or shortages discovered. PLEASE CHECK-IN YOUR ORDER ASAP! We are happy to help with any order that is with-in 14 DAYS of delivery. Please be advised We will not be held responsible for any items found broken or missing after the first 14 DAYS.

Payment

Wholesale Order Minimums and Payment Terms

*$300.00 Minimum first order, payable prior to shipment

*$150.00 Minimum reorder

*Total after discount is applied

Per Item Minimum 2 (must order two of the same item or item will be refunded)

Items that are not marked "Available for wholesale" will be canceled. Please read the listing prior to adding to cart. Please create a separate order if you would like an item that is not available at wholesale pricing. We will adjust the shipping cost and send your orders together for you.

*Order minimum must be met prior to applying the discount code (ex.reorder $300 subtotal after code $150) Orders that do not meet the threshold will be canceled and the buyer will be asked to reorder.

Wholesale buyers wishing to pay with credit cards or debit cards will be processed through this site via Stripe or Paypal. Accepted cards include Visa, MasterCard, American Express, JCB, Discover, and Diners Club. For details about security, please see information on the SquareSpace Stripe FAQ.